{"id":14,"date":"2024-03-21T11:57:38","date_gmt":"2024-03-21T11:57:38","guid":{"rendered":"https:\/\/noacosmetics.ro\/?page_id=14"},"modified":"2024-04-04T11:54:10","modified_gmt":"2024-04-04T11:54:10","slug":"politica-de-rambursare-si-returnare","status":"publish","type":"page","link":"https:\/\/noacosmetics.ro\/en\/politica-de-rambursare-si-returnare\/","title":{"rendered":"Politica de rambursare \u0219i returnare"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Politica de rambursare\/returnare<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"d14\">Dreptul la retragere in 14 zile pentru comert la distanta<\/h2>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color has-medium-font-size wp-elements-1 wp-block-paragraph\"><strong>Cumparatorul are dreptul sa se retraga din Contract, respectiv sa returneze un Bun sau sa renun\u021be la un Serviciu, \u00een termen de 14 zile calendaristice, fara invocarea niciunui motiv si fara a suporta alte costuri dec\u00e2t cele de livrare.<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Astfel, potrivit OUG nr 34\/2014, perioada de returnare a unui Bun sau renun\u021bare la un Serviciu expir\u0103 \u00een termen de 14 zile de la:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">ziua \u00een care Cumparatorul intr\u0103 \u00een posesia fizic\u0103 a bunurilor comandate<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">\u00cenainte de expirarea perioadei de 14 zile aveti obligatia de a ne informa cu privire la decizia dumneavoastra de a returna produsele .<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Ne puteti informa la adresa de e-mail <a href=\"mailto:contact@noacosmetics.ro\">contact@noacosmetics.ro<\/a><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">De asemenea, pute\u0163i completa \u015fi transmite electronic formularul standard de retur :<\/p>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file has-white-background-color has-background\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/noacosmetics.ro\/wp-content\/uploads\/2024\/04\/NOTA-DE-RETUR.pdf\" type=\"application\/pdf\" style=\"width:100%;height:200px\" aria-label=\"Embed of FORMULAR DE RETUR  NOA COSMETICS .\"><\/object><a id=\"wp-block-file--media-0f6f566d-2987-4231-bccd-bf160af6ebcd\" href=\"https:\/\/noacosmetics.ro\/wp-content\/uploads\/2024\/04\/NOTA-DE-RETUR.pdf\">FORMULAR DE RETUR  NOA COSMETICS <\/a><a href=\"https:\/\/noacosmetics.ro\/wp-content\/uploads\/2024\/04\/NOTA-DE-RETUR.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-0f6f566d-2987-4231-bccd-bf160af6ebcd\">Download<\/a><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Noacosmetics.ro confirm\u0103 Clientului, f\u0103r\u0103 \u00eent\u00e2rziere, pe un suport durabil, de exemplu prin e-mail, confirmarea de primire a cererii de retragere \u00een termen de maxim 2 zile lucr\u0103toare.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Puteti trimite coletul cu ce curier doriti exceptand Posta Romana. Nu primim retururi prin Posta Romana, ci doar prin intermediul firmelor de curierat (ex. Sameday, Fancourier, Cargus, etc.)<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Returul coletului cade in sarcina clientului ( atat predarea spre curier cat si plata transportului)<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Produsele returnate trebuie sa contina etichetele ini\u021biale intacte, \u0219i toate documentele cu care au fost livrate.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">De asemenea produsele trebuie s\u0103 fie \u00een aceea\u0219i stare \u00een care au fost livrate \u0219i \u00eensotite de toate accesoriile, cadourile, sau alte materiale cu care au fost livrate.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Va precizam ca produsele de parfumerie si cosmetica comercializate prin intermediul <a href=\"http:\/\/noacosmetics.ro\" data-type=\"link\" data-id=\"noacosmetics.ro\">www.noacosmetics.ro<\/a>, care au fost desigilate nu pot fi returnate din motive de protectie a sanatatii sau din motive de igiena, conform prevederilor Art. 16, lit. e din <a href=\"https:\/\/anpc.ro\/anpcftp\/legislatie\/oug_34_140616.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">OUG 34\/2014<\/a>, actualizata.<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">ARTICOLUL 16&nbsp;&nbsp; Except\u0103ri de la dreptul de retragere<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">e) produse sigilate care nu pot fi returnate din motive de protec\u0163ie a s\u0103n\u0103t\u0103\u0163ii sau din motive de igien\u0103 \u015fi care au fost desigilate de consumator<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">esente sau alte produse ce intra in contact direct cu pielea<\/li>\n\n\n\n<li class=\"has-medium-font-size\">mostre si\/sau produse fara tipla de sigiliu (prevazute cu sistem roll-on sau betisor aplicator) din motive de protec\u0163ie a s\u0103n\u0103t\u0103\u0163ii sau din motive de igien\u0103<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Pentru a fi acceptat returul de produse, acestea trebuie sa fie in aceeasi stare in care au fost expediate.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Consumatorul este responsabil \u00een ceea ce prive\u015fte diminuarea valorii produselor rezultat\u0103 din manipularea acestora.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Nu se accept\u0103 produsele ale c\u0103rora ambalaje prezint\u0103 urme de uzur\u0103, sigilii rupte, folie rupta\/dezlipita, zg\u00e2rieturi, lovituri, \u0219ocuri mecanice.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color has-medium-font-size wp-elements-2 wp-block-paragraph\"><strong>Asigurati-va ca produsul returnat este protejat in timpul transportului prin :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">cutie adecvata<\/li>\n\n\n\n<li class=\"has-medium-font-size\">bule de aer sau alte materiale ce ii pot asigura produsului protectia necesara pe timpul transportului<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Nu se accept\u0103 produsele ambalate necorespunzator care au suferit daune in urma returnarii.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color has-medium-font-size wp-elements-3 wp-block-paragraph\">Ne obligam sa rambursam toate sumele pe care le-am primit drept plat\u0103 din partea dumneavoastra, f\u0103r\u0103 \u00eent\u00e2rziere nejustificat\u0103 \u015fi, \u00een orice caz, nu mai t\u00e2rziu de 30 zile de la data la care produsele ajung fizic in posesia noastra si respecta toate cerintele de mai sus.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\"><strong>Restituirea sumei se face in cont bancar,<\/strong><\/li>\n\n\n\n<li class=\"has-medium-font-size\">In conditiile in care bunurile returnate nu respecta politica de returnare ne obligam sa notificam in scris sau telefonic cumparatorul cu privire la neregulile constatate.<\/li>\n\n\n\n<li class=\"has-medium-font-size\"><strong>Produsele ce nu respecta cerintele de returnare vor fi retrimise iar taxa de transport va fi suportata de catre cumparatorul initial.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-4 wp-block-paragraph\"><strong>Adresa returnare colete<\/strong>:<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-5 wp-block-paragraph\"><strong>WHITE INN COSTINESTI SRL<\/strong><strong><\/strong><\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-6 wp-block-paragraph\"><strong>Str. Pandurului, nr. 34A, Constanta, cod postal: 900082<\/strong><\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-7 wp-block-paragraph\">Pentru orice fel de sugestii si reclamatii nu ezitati sa ne contactati.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-8 wp-block-paragraph\"><a href=\"contact@noacosmetics.ro\" data-type=\"link\" data-id=\"contact@noacosmetics.ro\">contact@noacosmetics.ro<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Politica de rambursare\/returnare Dreptul la retragere in 14 zile pentru comert la distanta Cumparatorul are dreptul sa se retraga din Contract, respectiv sa returneze un Bun sau sa renun\u021be la un Serviciu, \u00een termen de 14 zile calendaristice, fara invocarea niciunui motiv si fara a suporta alte costuri dec\u00e2t cele de livrare. Astfel, potrivit OUG [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry","entry","wvn-thumbs-layout-horizontal","wvn-btn-normal","wvn-tabs-layout-horizontal","has-no-thumbnails"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/noacosmetics.ro\/en\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/noacosmetics.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/noacosmetics.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/noacosmetics.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/noacosmetics.ro\/en\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":7,"href":"https:\/\/noacosmetics.ro\/en\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":9002,"href":"https:\/\/noacosmetics.ro\/en\/wp-json\/wp\/v2\/pages\/14\/revisions\/9002"}],"wp:attachment":[{"href":"https:\/\/noacosmetics.ro\/en\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}